End User Support Specialist
Position SummaryEnd User Support Technician/Specialist is responsible for managing the mobile devices, desktops, laptops, and peripheral devices used to support access to and use of Gothenburg Health business systems.
Responsibilities also include the design, architecture and management of the end user computing platforms, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
The End User Support Technician will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user technology, manage governance and compliance to the standards, and drive focus on delivering an excellent end user experience.
This role will require availability and response after normal working hours (break/fix, upgrades and maintenance).
Position does include On-Call responsibilities.
Key Accountabilities Assists end user's day-to-day functionality and efficiency Provides support for laptops, desktops, printers, peripherals, telephone systems, and mobile devices Identifies, manages and resolves issues in a timely manner Responds to customer requests effectively and communicates with the customer to address issues Demonstrates extensive knowledge of PC operating systems Comprehensive understanding of PC hardware, software, operating systems, directory services, and registry management required Provides software distribution in automated fashions when needed Hardware and software installation, configuration, maintenance, and troubleshooting Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
Collaborates with colleagues specializing in different areas, vendors, and third-party support providers.
Incident resolution, requests, changes, and problem-solving activities Knowledge of Microsoft's product offerings including high level capabilities and competitor products Supports Windows 10 & 11 Demonstrates experience with supporting Office 365 Assists in the evaluation of vendor and/or service providers through development of RFI/RFP, analysis of results, vendor interviews, and pilot programs Participates in the evaluation of new software tools or upgrades to existing tools.
Provides preventative action recommendations and assists in finding solutions to recurring software and hardware problems Develops standard configuration and documentation Develops installation and configuration procedures Configures and manages Group Policy Objects in Active Directory environment Configures and manages security/software updates Monitors desktop/mobile/peripheral device performance and supports system engineers in expanding and tuning operating platforms to meet Gothenburg Health's needs Performs maintenance, backup, and recovery tasks for desktop/mobile/peripheral devices when necessary Maintains and assists with any IT related tasks, tickets, projects overall, even if not specifically job title related Answers phone calls, emails, and ticket help requests from end users in a courteous manner, build rapport and elicit problem details from end users Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and any hardware or software asset actions taken, for monitoring and final resolution Is a collaborative team player and have an ability to learn from and mentor others as well as self-educate to keep up with technology growth and change Mentors other staff and peers in areas of IT where the End User Support Technician is most strong Minimum Qualifications Bachelors or Associates degree in IT, Management Information Systems, or related technology or equivalent combination of education and experience Proven experience creating and executing technology strategy and technical solutions Track record of strong communication skills Healthcare experience preferred Knowledge of laptops, desktops, phones, smartphones, for troubleshooting issues and configuring proper settings according to enterprise management standards Knowledge of managing Microsoft Windows in an Active Directory environment Hands-on technical troubleshooting capabilities Knowledge of Data Protection as it pertains to HIPPA and PHI and policy writing skills Knowledge of Microsoft 365 administration and use Experience with MS Intune/Autopilot is a plus Knowledge of Server 2016 and higher Knowledge of Print Management, DNS, DHCP and Domain Controller Server roles and functionalities Understanding of Enterprise IT and Healthcare IT roles preferred Knowledge of Cerner EHR is a plus Knowledge of VMware 7.
X or Horizon 8.
x is a plus About Gothenburg HealthGothenburg Health is a critical access hospital and clinics located in Gothenburg, Nebraska.
This is an opportunity to join a innovative and positive work culture with a growing healthcare provider with unparalleled passion.
We offer a competitive salary and benefit package that includes vacation and sick leave, extended illness, health insurance, paid life insurance, paid long term disability, and a defined contribution retirement plan with an employer match.
Apply now online or send resume to email protected to begin your journey with Gothenburg HealthPI226589764 Recommended Skills Administration Architecture Business Informatics Business Systems Communication Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities also include the design, architecture and management of the end user computing platforms, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
The End User Support Technician will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user technology, manage governance and compliance to the standards, and drive focus on delivering an excellent end user experience.
This role will require availability and response after normal working hours (break/fix, upgrades and maintenance).
Position does include On-Call responsibilities.
Key Accountabilities Assists end user's day-to-day functionality and efficiency Provides support for laptops, desktops, printers, peripherals, telephone systems, and mobile devices Identifies, manages and resolves issues in a timely manner Responds to customer requests effectively and communicates with the customer to address issues Demonstrates extensive knowledge of PC operating systems Comprehensive understanding of PC hardware, software, operating systems, directory services, and registry management required Provides software distribution in automated fashions when needed Hardware and software installation, configuration, maintenance, and troubleshooting Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
Collaborates with colleagues specializing in different areas, vendors, and third-party support providers.
Incident resolution, requests, changes, and problem-solving activities Knowledge of Microsoft's product offerings including high level capabilities and competitor products Supports Windows 10 & 11 Demonstrates experience with supporting Office 365 Assists in the evaluation of vendor and/or service providers through development of RFI/RFP, analysis of results, vendor interviews, and pilot programs Participates in the evaluation of new software tools or upgrades to existing tools.
Provides preventative action recommendations and assists in finding solutions to recurring software and hardware problems Develops standard configuration and documentation Develops installation and configuration procedures Configures and manages Group Policy Objects in Active Directory environment Configures and manages security/software updates Monitors desktop/mobile/peripheral device performance and supports system engineers in expanding and tuning operating platforms to meet Gothenburg Health's needs Performs maintenance, backup, and recovery tasks for desktop/mobile/peripheral devices when necessary Maintains and assists with any IT related tasks, tickets, projects overall, even if not specifically job title related Answers phone calls, emails, and ticket help requests from end users in a courteous manner, build rapport and elicit problem details from end users Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and any hardware or software asset actions taken, for monitoring and final resolution Is a collaborative team player and have an ability to learn from and mentor others as well as self-educate to keep up with technology growth and change Mentors other staff and peers in areas of IT where the End User Support Technician is most strong Minimum Qualifications Bachelors or Associates degree in IT, Management Information Systems, or related technology or equivalent combination of education and experience Proven experience creating and executing technology strategy and technical solutions Track record of strong communication skills Healthcare experience preferred Knowledge of laptops, desktops, phones, smartphones, for troubleshooting issues and configuring proper settings according to enterprise management standards Knowledge of managing Microsoft Windows in an Active Directory environment Hands-on technical troubleshooting capabilities Knowledge of Data Protection as it pertains to HIPPA and PHI and policy writing skills Knowledge of Microsoft 365 administration and use Experience with MS Intune/Autopilot is a plus Knowledge of Server 2016 and higher Knowledge of Print Management, DNS, DHCP and Domain Controller Server roles and functionalities Understanding of Enterprise IT and Healthcare IT roles preferred Knowledge of Cerner EHR is a plus Knowledge of VMware 7.
X or Horizon 8.
x is a plus About Gothenburg HealthGothenburg Health is a critical access hospital and clinics located in Gothenburg, Nebraska.
This is an opportunity to join a innovative and positive work culture with a growing healthcare provider with unparalleled passion.
We offer a competitive salary and benefit package that includes vacation and sick leave, extended illness, health insurance, paid life insurance, paid long term disability, and a defined contribution retirement plan with an employer match.
Apply now online or send resume to email protected to begin your journey with Gothenburg HealthPI226589764 Recommended Skills Administration Architecture Business Informatics Business Systems Communication Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
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